BlackchairThe role of visual engagement in enhancing customer experienceToday, businesses are continually striving to provide positive customer experiences and enhance customer satisfaction and loyalty. Over the…3 min read·May 3, 2024----
BlackchairThe future of CX with cloud-native data platformsIn today’s digital era, customer expectations are sky-high and business agility is non-negotiable. This means that delivering stellar CX…3 min read·Apr 15, 2024----
BlackchairThe evolution of shopping habits and how they have affected the CX landscapeOver the past few years, customer behavior has undergone significant transformations,2 min read·Mar 4, 2024----
BlackchairThe ways CCaaS migration can go wrong and how to prevent itMigrating to a CCaaS platform is a critical project for organizations because shifting from one platform to another is a huge undertaking…4 min read·Sep 3, 2023----
BlackchairHow To Pick The Best Solution To Improve Contact Center Solution ManagementIn 2023, organizations in the US lost over $1.3 trillion as a result of consumers switching brands after receiving bad customer service…3 min read·Jul 8, 2023----
BlackchairWhy Should Multinational Corporations Invest In A CX Management Platform?Multinational corporations offering complex services depend heavily on their CX for client retention and management. If they are offering…3 min read·Feb 22, 2023----
BlackchairHow To Bring Cloud Migration Assurance Service To Cut Costs And Maximize ROIMigrating to a new CCaaS is a technically-complex and resource-intensive operation that could undermine the ROI of your project if it goes…3 min read·Oct 23, 2022----
BlackchairHow To Maximize Roi When Migrating To Genesys Cloud Services — BlackchairAs CX continues to evolve, CX organizations must have a system in place for fast, efficient migration that would allow them to efficiently…3 min read·Aug 20, 2022----
BlackchairHow An Automated CX Management Platform Can Maximize ROI : BlackchairAs organizations place a greater focus on a seamless, personalized customer experience, they are looking to optimize their multi-vendor CX…4 min read·Jun 19, 2022----
BlackchairAssessing Legacy Systems: Turning Pre-Migration Analysis Into An Efficient ProcessAs contact centers make plans to migrate to the omnichannel CX solutions, they find themselves tackling the critical CX migration issue of…3 min read·Apr 22, 2022----
