How To Maximize Roi When Migrating To Genesys Cloud Services — Blackchair
As CX continues to evolve, CX organizations must have a system in place for fast, efficient migration that would allow them to efficiently translate from one CX solution to another to meet their business objectives.
To accomplish this, you need to set up the right processes and invest in the right technology that would enable you to make a seamless shift to a new CX platform. In this article, we will explain how you can maximize ROI when you are planning to migrate to a new CX solution, such as Genesys cloud services.
Accelerate the rate of migration to Genesys cloud services
Conventional migration projects are lengthy, costly projects that take months to complete. However, adopting the right steps and the appropriate technology can help organizations streamline CX delivery and reduce costs to realize the benefits of Genesys cloud services faster.
Maintain a complete log on your legacy platform
Keeping a complete log of all configuration and business changes in the legacy platform would allow organizations to optimize the migration process. An updated log would allow CX engineers quickly determine which applications and systems are frequently used and should get priority during the migration process.
Engineers have to spend hours assessing the configuration flow in a CX environment during pre-migration, which only drives up costs and delays delivery rates. However, maintaining and developing a configuration log would make it easier to identify valuable applications faster and prioritize them during migration. This would allow them to accelerate CX migration while streamlining the process because you are reducing the workload on engineers.
Leverage automation to translate configuration data
Translating configuration data from the legacy platform to the relevant format for Genesys cloud services is a time-consuming process. Engineers have to rewrite applications and data into a different format, a process that can take months to complete even if it went smoothly. In addition, if there is an error, engineers would have to redirect their efforts towards troubleshooting and repairing the error, which only serves to delay production and drive up costs.
Automating data translation can help CX engineers streamline the migration process. By investing in the right automated management platform, engineers can not only automate the data translation process but also oversee the rate of data transfer on both source and destination platforms. Hence, if there is an issue, finding the cause and remediating it would be much easier to repair errors. This would help streamline troubleshooting and double productivity during the migration process.
Continuously audit chance to study business and behavior
By leveraging a real-time auditing solution, engineers can continuously audit the CX platform. Auditing a platform is a challenge because the ongoing migration project would see several changes to Genesys cloud solutions that could disrupt operations if left unaccounted for. Engineers often have a hard time keeping pace with these changes because a configuration change could happen without them realizing it and disrupting operations.
However, real-time auditing and assessment of the platform can lead to several benefits. For example, CX engineers can work with the confidence and assurance that they are working with the most updated version of the legacy and destination platform. If an error were to occur, the management platform would instantly notify the engineering team, allowing them to respond faster to an incident, leading to greater stability during the migration project, and making it easier to complete the project on time.
Turning migration into a more productive, efficient process
When it comes to migrating to a CX platform, your engineering team is bound to encounter different challenges, such as compliance, technical errors, poor CX delivery, and issues in troubleshooting. All of these issues could compromise the quality of your migration project. However, by adopting the right management platform, it is possible to optimize the migration project to mitigate the risks, improve delivery, and reduce costs. This would allow you to make a seamless transition to Genesys cloud services and other CX solutions should the occasion arise.
Having an optimized process to migrate to a new solution would help you realize the value of the Genesys solution faster while also reducing the risk of migrating to a new project. This would help you maximize ROI on your initial investment.
