Improving CX project management : Blackchair

Management information (MI) refers to the routing models and flows in the CX infrastructure. Having a plan on how to optimize use is crucial for making CX migration a smooth, efficient process. One of the biggest challenges in CX project management is what to do with Management Information.

This is because the CX center’s workforce tools could become redundant when shifting to a new platform. If that happens, then data vital to everyday operations, like agent contracts and shift patterns, could change. To make sure you are working with accurate management information data, you will want to use an automated solution. The solution can help manage information a lot better and account for these changes to make CX migration a smooth process.

Geographical and technical regulations

Considering geographical and regulatory considerations are one of the more important factors for improving CX project management because these two factors will play a huge role in the type of cloud provider you choose.

Most cloud providers store their data through a complex method of international boundaries. As a potential client, you will have to evaluate the implications of having their data stored across different countries or regions.

Invest in the right tools to scale migration

Scaling migration refers to the development of resilience, automation, and people into a migration practice, as it is growing. Ideally, when the scope and scale of migration grows, it should not compromise the efficiency of the migration process. To ensure that this happens, you need to be searching for the right cloud provider. However, you want to ensure that you are working with a cloud provider that is doing more than just CX DevOps Automation. DevOps is an ambiguous and overused term, you want to ensure the CX platform has a continuous integration and delivery framework so that you are always ready to migrate.

It all starts with a cloud audit

One of the reasons why CX migration is challenging is because migration can be a lengthy and unwieldy process if it is not done correctly. However, if you plan out the migration process properly, you can save a significant amount of time and cut costs to make CX project management as cost-effective as possible and create a smooth transition to a new platform.